Frequently Asked Questions

SOMS (Sclera Order Management System) is a business management software designed for printing and signage businesses. It helps manage orders, track inventory (flex, vinyl, materials), handle customer relationships, and streamline billing operations. Whether you run a small print shop or a signage company, SOMS provides tools to manage daily operations.

SOMS offers a 3-day free trial, allowing you to fully test the software before purchasing. If needed, an extended trial can be requested and may be approved for serious buyers. However, the initial 3 days are typically sufficient to evaluate the software.

Yes! SOMS features anAddon Store where you can extend functionality with custom modules. You can also request features through our WhatsApp channel, and our team reviews user suggestions for future updates.

SOMS is designed to run on Windows operating systems. If you're experiencing issues, please ensure your system meets the minimum requirements: 4GB RAM, 1GB free disk space, and an internet connection for updates. If you continue to have problems, contact our support team via WhatsApp for assistance.

Yes, an internet connection is required to activate SOMS and receive updates. However, once activated, you can use the software offline. We recommend connecting to the internet periodically to check for updates and access support resources.

SOMS handles printing and signage orders including: flex banners, vinyl graphics, vehicle wraps, signage boards, stickers, decals, and large format printing. You can specify material types, dimensions, quantities, and track each order from creation to completion with status updates.

Inventory tracking in SOMS allows you to monitor flex rolls, vinyl sheets, adhesives, and other materials. You can set low-stock alerts, track material consumption per job, and generate inventory reports. Note: This feature is currently in development and being improved based on user feedback.

Yes! SOMS includes a billing system that generates invoices based on job specifications, material costs, and labor. You can track payments, manage outstanding balances, and maintain financial history for each customer. The system also includes a ledger (kaata) feature that automatically tracks customer balances.

SOMS runs on Windows 10 and Windows 11. Minimum requirements include 4GB RAM, 1GB of free storage, a display with at least 1024×768 resolution, and an internet connection for activation. The software is optimized to run smoothly on standard business systems.

Click the "Download Latest Version" button on the homepage. After downloading, run the installer and follow the setup wizard. The installation process is straightforward and takes only a few minutes.

We provide data migration support for customers moving from spreadsheets or other software to SOMS. Our team can assist with importing customer lists, order history, and inventory data. Contact us via WhatsApp to discuss your migration needs.

SOMS offers three pricing plans: Monthly at Rs. 800/month, Yearly at Rs. 5,000/year (which saves you 48% compared to monthly), and One Time at Rs. 25,000 for lifetime access. All plans include all features — there are no feature restrictions based on plan. Payment is accepted via Jazzcash. Contact us on WhatsApp to purchase.

The free 3-day trial of SOMS includes all features available in the paid version, allowing you to explore its functionality and see how it meets your business needs.

We release regular updates every 4-6 weeks with new features, performance improvements, and bug fixes. Updates are free for existing users. You'll receive notifications within the software when new versions are available.

We offer WhatsApp support for questions and assistance. You can also request features or report issues through ourRequest Featuresection. Our team typically responds within 6 hours.

We're building a community of printing and signage professionals using SOMS. For now, feel free to reach out via WhatsApp to connect with our team and other users. We regularly share updates and tips through our support channels.